Frequently Asked Questions

These are some answers to questions we get asked frequently.

What shipping options are available?

Updated: October 8th, 2021.

Note: Standard Postage will, until further notice, be via Sendle or in-house direct delivery, as Australia Post (Parcel Post) delivery times have increased to up to 30 days.

Our main carriers include Sendle, Australia Post and StarTrack (through our warehouse), and for limited suburbs we also offer direct in-house delivery to your doorstep. We have two levels of service, namely our Standard Postage and our Express Postage.

  • Standard Postage ($9.95) - Standard Postage will either be direct delivery by Decode to your front door or via Sendle. Current estimated delivery times (from day of ordering) taking into account the effects of the COVID-19 lockdown on Australia Post and Sendle:
  • Eastern and South Eastern metropolitan Melbourne: up to 5 business days (direct delivery by Decode)
  • Metropolitan Melbourne or Regional Victoria: up to 7 business days (Sendle)
  • NSW: 7 to 14 business days (Sendle)
  • Express Postage ($14.95) - this will be via either StarTrack Express or Australia Post (Express Post).
  • Despatch and delivery times are up to 7 business days
  • Free Standard Postage or Discounted Express Postage ($9.95 instead of $14.95) is available for orders of 4 or more books!
  • Local Pickup (VIC only) - Customers living in metropolitan Melbourne may wish to pick up their order from our premises in Burwood, Victoria.
  • Local Delivery (limited suburbs in Victoria) - We are offering local delivery at a reduced fee for shipping addresses that are near our premises. If the shipping address you enter in our shopping cart is nearby, a "Local Delivery" option will be included as a shipping option. In the Local Delivery option, we deliver your order directly to your doorstep ourselves rather than through a dedicated postage and shipping service such as Australia Post. (Note that as part of our COVID-safe practices, we will leave the order at your front door, ring the doorbell or knock, leave, and send you an email stating that your order has been delivered.)

How quickly do you deliver your books from online purchases?

Updated on: June 5th, 2021.

You will receive a tracking number as soon as it is shipped out; please click here to track your order.

1. Express Postage

  • VIC orders: 1-2 business days
  • NSW orders: 2-3 business days

2. Standard Postage

  • VIC orders: 2-3 business days
  • NSW orders: 3-4 business days

3. Local Delivery (limited VIC suburbs)

  • VIC orders: up to 5 business days

Updates regarding the impact of COVID-19 on deliveries are available on the Australia Post website. Our information provided above accounts for these updates at the time of writing.

We will continue to update this page as we obtain more information.

Please do not hesitate to contact us at radhvevrf@qrpbqrthvqrf.pbz.nh with any questions or concerns.

Are the prices the same online and in bookstores?

For individual items, yes. The prices advertised on the website are the same as the recommended retail prices. However, we do offer our own periodic discount specials available only on our website.

Is the content in each guide updated every year?

Not routinely.

Authors may sometimes make small updates and corrections to their study guides within a particular study design period which would be released as a new version of the same edition. This would only occur in the setting of the author wanting to make ongoing improvements to their study guides to further increase the value and quality of our product. Each product description lists the accreditation period for which the guide is valid.

How do I access my Solution Manual?

You can access your Solution Manual in two ways:

  • via our Solution Manual Portal which is found on the "Solutions" tab, clicking on the link to the Portal, and entering the username and password, which is found on the last page of your study guide
  • by scanning the QR code found on each page of the study guide, which will take you directly to your digital solution manual!

You could also click on the button below to proceed to our Decode Solution Manual Portal.